Frequently Asked Questions

Everything you need to know about your Incipio experience.

What is the standard shipping timeframe for orders?

We typically process and ship orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days to arrive.

Do Incipio cases come with a warranty?

Yes, all our protective cases and electronic accessories are covered by a one-year limited warranty against manufacturing defects from the date of purchase.

What is your return policy for electronic accessories?

We offer a 30-day return policy. Items must be in their original packaging and in like-new condition to be eligible for a full refund.

Are your cases compatible with wireless charging?

Most Incipio cases are designed to be thin enough to support Qi and MagSafe wireless charging standards without needing to remove the case.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.