Returns & Exchanges
At Incipio, we stand behind the quality of our electronic accessories and offer a hassle-free 30-day return policy for all products purchased directly from our store. If you are not completely satisfied with your purchase, we are here to help you find the perfect mobile solution or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Prepaid Label
Once your request is authorized, download and print the prepaid shipping label provided via email to ensure your return is tracked and insured.
Package Your Device
Place the item in its original packaging along with all included accessories to ensure you receive a full refund and avoid restocking fees.
Drop Off and Refund
Drop your package off at any authorized shipping carrier location; once we receive and inspect the item, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing